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What happens if the customer doesn't picks up the call?

What happens if the customer doesn't picks up the call?

Written by Jing Jie Huang
Last update: Tuesday, Aug 20, 2019

They will be notified via SMS.

If the customer did not pick up the call, 
  • An email notification will be sent to the company and call representative. 
  • An SMS will also be sent to your customer.
Here's an example of the SMS: 
Important: There are 2 types of missed calls: 

  1. Customer requested callback, your company's call rep answered but no answer from customers
  2. Customer requested callback, none of your company's call reps answered. 

Calls

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Written by Putri Wibowo, Amos Choo and Jing Jie Huang.